We support the following functionalities per channel from the Social25 user point of view.
Receive Text | Receive Images | Receive GIF | Receive Audio | Receive Files | Receive Stickers | Receive Video | Receive Contact | Receive Location | Proactive Outbound Text | Blocking Users | |
|---|---|---|---|---|---|---|---|---|---|---|---|
Twitter DM | ✅ | ✅ | |||||||||
Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ||||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
✅ | ✅ | ✅ | ✅ After opt-in via QR code | ||||||||
Line | ✅ | ||||||||||
Telegram | ✅ | ✅ | |||||||||
SMS (Tyntec) | ✅ | ||||||||||
Intercom | ✅ | ✅ | |||||||||
Google Business Messages | ✅ | ✅ | |||||||||
Instagram DM | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Send Text | Send Images | Send GIF | Send Audio | Send Files | Send Video | Send Contact | Send Location | Initiate Outbound Conversation | Messaging Window | |
|---|---|---|---|---|---|---|---|---|---|---|
Twitter DM | ✅ | 24 hours | ||||||||
Facebook Messenger | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours (can be extended to 7 days with Human Agent tag) | |||
Whatsapp (WABA) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||
Whatsapp (Tyntec) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||
Whatsapp (CM.com) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | 24 hours | |||
✅ | 24 hours | |||||||||
Line | ✅ | ✅ | ✅ | 7 days | ||||||
Telegram | ✅ | 24 hours | ||||||||
SMS (Tyntec) | ✅ | ✅ | No time limit | |||||||
Intercom | ✅ | As long as the customer has the chat window open | ||||||||
Google Business Messages | ✅ | 24 hours (Although this is not a hard limit) | ||||||||
Instagram DM | ✅ | ✅ | 24 hours |