Channel Support

WhatsWe support the following functionalities per channel from the Social25 user point of view.

 

Receive Text

Receive Images

Receive GIF

Receive Audio

Receive Files

Receive Stickers

Receive Video

Receive Contact

Receive Location

Outbound Text

Native

User Blocking

Social25 User Blocking

 

Receive Text

Receive Images

Receive GIF

Receive Audio

Receive Files

Receive Stickers

Receive Video

Receive Contact

Receive Location

Outbound Text

Native

User Blocking

Social25 User Blocking

Twitter DM

Not supported anymore since May 2023

 

 

 

 

 

 

 

 

After receiving a message

Facebook Messenger

 

 

 

After receiving a message

Whatsapp (WABA)

After receiving a message, or with message template

 

Whatsapp (Tyntec)

After receiving a message, or with message template

 

Whatsapp (CM.com)

After receiving a message, or with message template

 

WeChat

 

 

 

 

 

 

After someone follows your account or receiving a message

 

Line

 

 

 

 

 

 

 

 

After someone follows your account or receiving a message

 

Instagram DM

 

 

 

 

After receiving a message

 

Send Text

Send Images

Send GIF

Send Audio

Send Files

Send Video

Send Contact

Send Location

Initiate Outbound Conversation

Template Messages

Messaging Window

 

Send Text

Send Images

Send GIF

Send Audio

Send Files

Send Video

Send Contact

Send Location

Initiate Outbound Conversation

Template Messages

Messaging Window

Twitter DM

Not supported anymore since May 2023

 

 

 

 

 

 

 

 

 

 

24 hours

Facebook Messenger

 

 

 

24 hours (can be extended to 7 days with Human Agent tag)

Whatsapp (WABA)

 

 

 

24 hours

Whatsapp (Tyntec)

 

 

 

24 hours

Whatsapp (CM.com)

 

 

 

24 hours

WeChat

 

 

 

 

 

 

 

 

24 hours

Line

 

 

 

 

 

 

7 days

Instagram DM

 

 

 

 

 

 

 

 

24 hours