Channel Support

We support the following functionalities per channel from the Social25 user point of view.

 

Receive Text

Receive Images

Receive GIF

Receive Audio

Receive Files

Receive Stickers

Receive Video

Receive Contact

Receive Location

Proactive Outbound Text

Blocking

Users

 

Receive Text

Receive Images

Receive GIF

Receive Audio

Receive Files

Receive Stickers

Receive Video

Receive Contact

Receive Location

Proactive Outbound Text

Blocking

Users

Twitter DM

 

 

 

 

 

 

 

 

 

Facebook Messenger

 

 

 

 

Whatsapp (WABA)

 

Whatsapp (Tyntec)

 

Whatsapp (CM.com)

 

WeChat

 

 

 

 

 

 

After opt-in via QR code

 

Line

 

 

 

 

 

 

 

 

 

 

Telegram

 

 

 

 

 

 

 

 

 

SMS (Tyntec)

 

 

 

 

 

 

 

 

 

 

Intercom

 

 

 

 

 

 

 

 

 

Google Business Messages

 

 

 

 

 

 

 

 

 

Instagram DM

 

 

 

 

 

 

Send Text

Send Images

Send GIF

Send Audio

Send Files

Send Video

Send Contact

Send Location

Initiate Outbound Conversation

Messaging Window

 

Send Text

Send Images

Send GIF

Send Audio

Send Files

Send Video

Send Contact

Send Location

Initiate Outbound Conversation

Messaging Window

Twitter DM

 

 

 

 

 

 

 

 

24 hours

Facebook Messenger

 

 

 

24 hours (can be extended to 7 days with Human Agent tag)

Whatsapp (WABA)

 

 

 

24 hours

Whatsapp (Tyntec)

 

 

 

24 hours

Whatsapp (CM.com)

 

 

 

24 hours

WeChat

 

 

 

 

 

 

 

 

24 hours

Line

 

 

 

 

 

 

7 days

Telegram

 

 

 

 

 

 

 

 

24 hours

SMS (Tyntec)

 

 

 

 

 

 

 

No time limit

Intercom

 

 

 

 

 

 

 

 

As long as the customer has the chat window open

Google Business Messages

 

 

 

 

 

 

 

 

Instagram DM

 

 

 

 

 

 

 

24 hours