Booker25 is a native Salesforce Solution. That means that there is no data stored outside of the Salesforce environment. As Salesforce is SOC 2 compliant, so is Booker25.
Does the product meet compliance with WCAG 2.0 AA Accessibility standards?
Booker25 follows the Salesforce Lightning Design System, which allows us to align with ARIA markup so our components can be identified correctly to users of assistive technologies.
Is there a published schedule for release of major and minor features towards the product?
Yes, the roadmap is available upon request. We differentiate between public and private roadmap. Features that are put on the roadmap after popular customer requests are provided with an expected release periode (e.g. Q4 this year).
Is there active product support for critical bugs / security patches?
Yes, bug fixes and security patches are part of the product's bi-weekly release cycle.
What would it take for Booker25 to incorporate desirable features as required by business?
Features can be put onto our roadmap following a number of conditions;
They add value to other customers of Booker25
They are not already planned as part of a future release
The required functionality is fully scoped and can be estimated
Custom work is always possible if any of the previous condition do not apply. Feel free to reach out to us for any questions.
Does the product have the ability for us to customise the user interface?
Following the Salesforce methodology, all fields and layouts can be customised through point-and-click functionality, with the help of field-sets and page layouts. Overall, the Salesforce suite of tools can be used to customise the application to your needs.
Is there a published SLA for planned and unplanned downtime for the product?
Booker25 is built on the Salesforce platform, therefore planned and unplanned downtime are related to the Salesforce platform capabilities. More information can be found on trust.salesforce.com.
Does the product meet compliance with regulatory and legal requirements? e.g GDPR compliance
Does the product be able to support country specific requirements as needed?
Yes, Booker25 has multi-lingual support, as well as support for multi-currency and localisation.
Can the product scale based on demand both regionally and globally?
Yes, the Salesforce platform is fully scalable. You can easily upscale your licenses, to roll out the application to more users.
Does the product support Unicode Characters?
Yes, Booker25 support most unicode characters through modern day standards in browsers.
What are the languages that the product is currently available in?
English, Dutch, French, Spanish, Portugese and German are currently built-in to Booker25. Languages currently available in Salesforce can be found here. Using Salesforce Labels, the Booker25 interface can easily be translated into your language.
Does Booker25 have Out of the box Dashboards and Reports? / Does the product provide out of the box dashboards to view various events across time/locations/types?
Can events be setup as One Time or Recurring occurrence?
Yes, this is supported.
Can business rules be defined for different event types that can drive various event needs?
Yes, with the help of Reservation Types (which can be linked to Salesforce Record Types) you can provide all kinds of workflows to your users.
Does the product have capabilities to schedule locations, resources and equipment needed for events?
YES! This is the main functionality of Booker25.
Does the product support custom workflow/project plan?
Yes, Salesforce can be extended to facilitate any workflow your business may require
Can Booker25 be integrated with Google Calendar, Outlook Calendar?
Yes, Booker25 has native integrations with Outlook and Google Calendar.
Does the product support ability to add a participant guests to registration?
Yes, any object can be related to a reservation. This includes Contacts.
For an event that has multiple sessions, does the product support sign up for multiple sessions?
Yes, you can either sign up attendees for one sessions, or for all future sessions from the point of edit.
Can the product identify participant scheduling conflicts?
Yes, the Booker25 conflict detection engine supports both soft conflicts (warning and log conflict, but allow) and hard conflicts (don’t allow) for any dimension.
Does the product have capabilities to charge fees during participant registration for events?
Booker25 contains basic pricing calculation. Custom pricing calculations can be implemented through an Apex interface. For actual payments, and integration with a Payment Service Provider will be required. Our widget will support payments in the near future.
Can limits be setup for maximum no. of participants?
Yes, this can be configured in Booker25
Do you support wait lists?
Yes, this can be done by extending the default Salesforce workflows
Can the product allow manual authorization of participants for an event/s?
Yes, this can be done through a Salesforce Approval Process
Does the product support push communications (Mobile, Email, Social Media) for targeted consumers for an event?
Chatter can trigger push notifications on the Salesforce iOS / Android app. Using Salesforce workflows, email notifications can be triggered. Using an app like Social25, social media notifications can be triggered. Both social media and email notifications can be extended using Marketing Cloud
Can promotional content be customised/personalised across various channels (Emails, Social Media and other channels supported by product) for specific participants for an event?
See answer to previous question. This will require some customisation through Salesforce workflows and possibly branded HTML templates.
Does the product have ability to support Single Sign On?