Booker25 is a native Salesforce Solution. That means that there is no data stored outside of the Salesforce environment. As Salesforce is SOC 2 compliant, so is Booker25.
Booker25 follows the Salesforce Lightning Design System, which allows us to align with ARIA markup so our components can be identified correctly to users of assistive technologies.
Yes, the roadmap is available upon request. We differentiate between public and private roadmap. Features that are put on the roadmap after popular customer requests are provided with an expected release periode (e.g. Q4 this year).
Yes, bug fixes and security patches are part of the product's bi-weekly release cycle.
Features can be put onto our roadmap following a number of conditions;
They add value to other customers of Booker25
They are not already planned as part of a future release
The required functionality is fully scoped and can be estimated
Custom work is always possible if any of the previous condition do not apply. Feel free to reach out to us for any questions.
Following the Salesforce methodology, all fields and layouts can be customised through point-and-click functionality, with the help of field-sets and page layouts. Overall, the Salesforce suite of tools can be used to customise the application to your needs.
Booker25 is built on the Salesforce platform, therefore planned and unplanned downtime are related to the Salesforce platform capabilities. More information can be found on trust.salesforce.com.
Yes, this is dealt with through Salesforce.
Yes, Booker25 has multi-lingual support, as well as support for multi-currency and localisation.
Yes, the Salesforce platform is fully scalable. You can easily upscale your licenses, to roll out the application to more users.
Yes, Booker25 support most unicode characters through modern day standards in browsers.
English, Dutch, French, Spanish, Portugese and German are currently built-in to Booker25. Languages currently available in Salesforce can be found here. Using Salesforce Labels, the Booker25 interface can easily be translated into your language.
We do package a number of reports. Reports and Dashboards that fit your exact business needs are easily created using Salesforce Reports & Dashboards.
Salesforce has a mobile app which can be installed and can surface Booker25 objects and data.
Salesforce provides some offline functionality. As this is a SAAS platform Booker25 benefits from this as well. The Salesforce mobile app also provides some offline functionality.
Yes, this is supported.
Yes, with the help of Reservation Types (which can be linked to Salesforce Record Types) you can provide all kinds of workflows to your users.
YES! This is the main functionality of Booker25.
Yes, Salesforce can be extended to facilitate any workflow your business may require
Yes, Booker25 has native integrations with Outlook and Google Calendar.
Yes, any object can be related to a reservation. This includes Contacts.
Yes, you can either sign up attendees for one sessions, or for all future sessions from the point of edit.
Yes, the Booker25 conflict detection engine supports both soft conflicts (warning and log conflict, but allow) and hard conflicts (don’t allow) for any dimension.
Booker25 contains basic pricing calculation. Custom pricing calculations can be implemented through an Apex interface. For actual payments, and integration with a Payment Service Provider will be required. Our widget will support payments in the near future.
Yes, this can be configured in Booker25
Yes, this can be done by extending the default Salesforce workflows
Yes, this can be done through a Salesforce Approval Process
Chatter can trigger push notifications on the Salesforce iOS / Android app. Using Salesforce workflows, email notifications can be triggered. Using an app like Social25, social media notifications can be triggered. Both social media and email notifications can be extended using Marketing Cloud
See answer to previous question. This will require some customisation through Salesforce workflows and possibly branded HTML templates.
Yes, this is Salesforce functionality.
Yes, this is possible through a Salesforce Community
Yes, both Salesforce and Booker25 support REST and SOAP APIs. We also developed our own Booker25 API to expose specific Booker25 logic.
Booker25 is a native Salesforce application, meaning it is installed directly into a Salesforce org.
Yes additional fields and/or tables (objects) can be added to the data model to support functionality.
Yes, this is possible through exports or APIs.
Yes, some fields can be encrypted using Salesforce Shield.
Yes, this is Salesforce functionality.
Yes, this is Salesforce functionality.