Multi-Chat Architecture

The Social25 Multi-Chat interface lets your users interact with your customers, on any of their preferred Social Chat channels through one unified interface. This means that wether a customer sends a WhatsApp, Facebook Messenger or SMS message to your brand, your agents can answer those messages from one chat window. This greatly reduces the number of clicks needed for agents to navigate customer conversations, and centralises customer communication.

The articles below explain how to enable the Social25 Multi-Chat Architecture, and how to configure it.