Social25 gives you the possibility to send automated messages to a conversation from a Process / Flow / Apex through the Social25__Post_Message method. This article explains how to use this method.
Make sure you have the Conversation ID of the conversation to which you want to send the message |
For more information on the Social25 API please visit https://documentation.social25.chat/#introduction |
Add an Action element in the Flow Builder
Choose Social25__Post_Message
Fill in the following 5 input values
Asynchronous | Should be set to TRUE or FALSE. If you trigger the Flow after a record insert/update, then it is mandatory to set this value to TRUE |
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Conversation ID | This is the conversation ID to which you want to send the message |
Message Type | Currently only Text is supported |
Use Bulk | When you want to send a lot of messages in one transaction you can set this option to TRUE. It will send all the messages in one callout. Be aware that you won't get a status result when this option is enabled. |
Count Message As Inbound | By default the Unread Messages count will reset after an outbound message. With this option set to TRUE the Unread Messages will increase with this message |
Text Message | This is the text you want to send |
This action has the following output values, which are only available when the Asynchronous input is set to FALSE:
Message ID | This is the Heroku id of the message (not the Salesforce Id). |
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Status | The is the status of the message |
It is also possible to call this method from Apex. This requires a list of Social25.Post_Message.PostMessageRequest objects. You need to set the following for every request object:
Asynchronous | Should be set to TRUE or FALSE. If you want to call this method from a Trigger, you have to set it to TRUE |
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Conversation_id | This is the conversation ID to which you want to send the message to |
Type | Currently only Text is supported |
Use_bulk | When you want to send a lot of messages in one transaction you can set this option to TRUE. It will send all the messages in one callout. Be aware that you won't get a status result when this option is enabled. |
Count_As_inbound | By default the Unread Messages count will reset after an outbound message. With this option set to TRUE the Unread Messages will increase with this message |
Text | This is the text you want to send |
//You can add multiple requests in one method call, for this a list is needed List<Social25.Post_Message.PostMessageRequest> postMessageRequests = new List<Social25.Post_Message.PostMessageRequest>(); //Instantiate the request object Social25.Post_Message.PostMessageRequest postMessageRequest = new Social25.Post_Message.PostMessageRequest(); postMessageRequest.asynchronous = {true or false}; postMessageRequest.conversation_id = '{The conversation identifier}'; postMessageRequest.type = 'text'; postMessageRequest.use_bulk = {true or false}; postMessageRequest.count_as_inbound = {true or false}; postMessageRequest.text = '{The text you want to send}'; //Add the request object to the list postMessageRequests.add(postMessageRequest); //Call the 'Post Message' method, a list with the send messages are returned only when asynchronous was set to false, else you get an empty list List<Social25.Post_Message.PostMessageResponse> responses = Social25.Post_Message.call(postMessageRequests); for (Social25.Post_Message.PostMessageResponse postMessageResponse : responses) { String message_id = postMessageResponse.id; String message_status = postMessageResponse.status; } |
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