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The entire flow is customisable since every Salesforce environment is different. This existing flow is applicable to most Salesforce environments that have a standard Sales for Service cloud implementation. For more information how to configure the standard trigger, go to:Configure the Social25 Multi Chat

/wiki/spaces/GPDI/pages/2864873541

Field Mapping

1. Lead

Lead(
	Heroku_Conversation_Id__c = Heroku_Message__c.Chat_Identifier__c,
	LastName = Heroku_Message__c.User_Full_Name__c,
	Phone = Heroku_Message__c.User_Phone_Number__c,
	LeadSource = Heroku_Message__c.Conversation_Medium__c,
	RecordTypeId = Social25_Config__c.Default_Lead_Recordtype__c
)

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